Need to get in contact urgently?
If the matter is urgent, like your card has been lost or stolen or if you're seeing irregular activity on your account, give us a call on 1800 044 837.
Experiencing financial hardship?
We understand there are times when you may face financial difficulty. Find out what to do and how we can help.
To become a Hiver, you must -
- Be an Australian citizen
- Be employed in Education, Emergency Services or Health Sectors, OR be studying at or have graduated from an Australian University, OR be an immediate family of a Hiver member.
- Be 18 years of age or over
- Have a current Australian Drivers Licence or Passport
To see if you're eligible, visit the 'who can join' page
To be safe, you can put a temporary lock on your card from your Hiver app. Tap 'cards' at the bottom of the screen, you will then see 'Lock card'. Swipe right to lock your card. You can unlock your card at anytime.
You can then report your lost or stolen card by clicking on 'Need help with your card?', selecting one of the options and following the prompts.
If you're unable to lock your card or report it lost in the Hiver app, you can call 1800 044 837.
Open the Hiver app, tap 'cards' at the bottom of the screen, tap 'Activate Card' and enter the expiry date. You will then see a message 'Your card has been successfully activated'. All you then need to do is tap 'change PIN' and set your 4 digit PIN number. It's that easy!
Send us a message
Already a Hiver member? You can send us a message in the Hiver app 24/7 for a faster response.