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Don’t panic! We’ve pulled together some handy tips and tricks to help you verify your identity.
- Use your legal name - One of the most common problems is when people use their nicknames e.g. 'Mike' for 'Michael. In order for us to successfully verify you, the name you use during the onboarding process must match the name printed on your government identification.
- Take a photo of your current driver's licence or passport during the application process – that way your name will be automatically entered exactly as shown on your ID.
- Check your ID hasn't expired - The ID you are using must be current. We will not be able to successfully verify you if you're using an expired ID.
- Check your residential address is correct - If your residential address includes a unit or lot number, double check it’s included.
If you have moved recently, make sure your address is updated on your ID and official government records, such as the Electoral Roll.
And remember, you’ll need to provide your residential address as we cannot accept PO boxes.
Still unable to be verified? Send an email to [email protected] and we'll be able to help.