For the terms and conditions that apply to making or receiving payments using a PayID, and your rights
and obligations in respect of such payments, please refer to the terms and conditions that apply to your
relevant Account or access facility.
In these Terms:
Account means an account with us.
Misdirected Payment means an NPP Payment erroneously credited to the wrong account because of an
error in relation to the recording of the PayID or associated account information in the PayID service.
NPP means the New Payments Platform operated by or on behalf of NPP Australia Limited.
NPP Payments means payments cleared and settled via the NPP.
Organisation ID means an identifier for an organisation which may be based on its business name,
products or location.
PayID means the identifier you choose to create for an Account for the purposes of NPP Payments.
PayID Name means the name which is assigned to a PayID when it is created in the PayID service to
identify the account holder of the relevant Account when the PayID is used.
PayID service means the central payment addressing service component of the NPP in which PayIDs are
created for addressing NPP Payments.
PayID Type means the type of identifier used for a PayID (for example, a mobile telephone number, email
address, ABN, ACN or Organisation ID). The available PayID Types may change from time to time.
We, us and our means Teachers Mutual Bank Limited.
You and your means each person who is an account holder for an Account or a person authorised to
operate an Account on behalf of the account holder.
2.1 The PayID service enables payers to make NPP Payments to payees using an alternative identifier (a
PayID) instead of a BSB and account number. In our discretion, we may allow you to create a PayID
for your Account.
2.2 Creating a PayID is optional. We will not create a PayID for your Account without your consent.
3. Creating your PayID
3.1 A PayID can only be created for your Account if:
(a) we are able to verify your identity in a manner that is satisfactory to us;
(b) you own or are authorised to use the PayID;
(c) the PayID is not likely to be misleading as to who you or an account holder for the Account are;
(d) creating the PayID will not infringe on the intellectual property rights of any person.
3.2 We may refuse to allow a PayID to be created for an Account for any reason, including where we
are not satisfied that the above requirements have been met.
3.3 The PayID Types we allow you to create for your Account may differ depending on your
circumstances and the type of Account you have and not all account types are eligible to have
certain PayID Types or any PayIDs created for them.
3.4 Some PayID Types must be created in Internet Banking. However, other PayID Types can only be
created by contacting us.
3.5 We will tell you which Account types can have which PayID Types created for them (if any) on
request. We will also tell you, on request, which PayID Types can be created in internet banking
and which PayID Types can only be created by contacting us in branch or on the phone, which may
change from time to time.
3.6 By creating or requesting that we create a PayID for your Account:
(a) you assure us that you own or are authorised to use the PayID;
(b) you agree to immediately notify us if any of the information you provide to us when creating the
PayID changes or becomes incorrect or misleading; and
(c) you acknowledge that the PayID and information relating to you and your Account (including the
PayID Name, the Account BSB and Account number) will be registered in the PayID service which
is operated by NPP Australia (not us).
3.7 The PayID Name registered in the PayID service for your PayID must reasonably represent the name
of an account holder of the Account. We may choose and select the PayID Name that is registered
in the PayID service when a PayID is created and may change the PayID Name associated with a
PayID at any time if we think doing so is necessary to ensure it reasonably represents the name of an
3.8 You may create or request more than one PayID for your Account but each Pay ID must be unique
and can only be created once for all financial institution accounts in Australia. See below for details
on transferring PayIDs.
3.9 If your Account is a joint account, you and each other joint account holder can create a unique PayID
for the Account.
4. Transferring your PayID from or to another account
4.1 You can transfer a PayID created for one account with us or another financial institution to another
account with us or another financial institution. However, you cannot transfer a PayID while it is
4.2 If you want to transfer a PayID you have created for an account with another financial institution
to your Account, you must first contact the other financial institution to tell them that you want to
transfer the PayID and then create or request that we create the PayID for your Account as set out
above. The other financial institution must action your request within one business day unless you
agree to another time period.
4.3 You can transfer your PayID from one Account with us to another Account with us via the Manage
PayID function in internet banking (where we allow you to manage the relevant PayID Type in
internet banking) or by contacting us. We will action your request within one business day unless we
agree another time period with you.
4.4 You can transfer your Pay ID from an Account with us to an account with another financial institution
by first requesting the status of your PayID be changed to ‘transferring’ via the Manage PayID
function in internet banking (where we allow you to manage the relevant PayID Type in internet
banking) or by contacting us and then creating your PayID with the other financial institution.
We will action your request and allow the PayID to be transferred to the other financial institution
within one business day unless we agree another time period with you.
Please note: If you tell us or another financial institution that you want to transfer a PayID but do not
successfully create the PayID and link it to the new account within 14 days, you may need to start the
4.5 Until a transfer of a PayID is completed, NPP Payments made using your PayID will be directed to
the account it was previously created for.
5. Closing, Locking and Unlocking a PayID
5.1 You can close your PayID at any time via internet banking (where we allow you to manage the
relevant PayID Type in internet banking) or by contacting us.
5.2 You must close your PayID or notify us immediately if you no longer own or have authority to use
a PayID created for your Account or if the information you gave us when the PayID was created
5.3 We will action a request from you to update or close a PayID within one business day unless we
agree another time period with you.
5.4 We may, if we have reasonable grounds for doing so, lock or close a PayID created and linked to
your Account at any time without prior notice to you. Without limitation, this includes where:
(a) you have requested that we do so;
(b) we reasonably believe or suspect that you do not own and are not authorised to use the PayID;
(c) we reasonably believe or suspect that the information you provide to us or the statements you
make to us when creating the PayID are incorrect, incomplete or misleading;
(d) you fail to comply with your obligations under these Terms or the terms and conditions that apply
to your Account;
(e) we suspect you created the PayID or are using the PayID in connection with fraudulent or illegal
(f) we have closed or restricted your Account or you cease to be the account holder or authorised to
use the Account.
5.5 We will tell you if we lock or close a PayID created for your Account, within a reasonable period of
doing so, unless it was done at your request.
5.6 If your PayID is locked, you can request that it be unlocked by calling us on 1800 862 265. If a
PayID is closed it must be re-created before it can be used again.
5.7 The PayID service may also automatically lock or close a PayID if no NPP Payments have been made
using the PayID and no updates to the information relating to the PayID are made for 10 years.
5.8 A PayID cannot be transferred or updated while it is locked and no payments can be received using
a PayID while it is locked or after it has been closed.
6. NPP Payments and liability
6.1 We are not liable to you for any loss or damage you suffer as a result of:
(a) a PayID being created for your Account or you using or attempting to use a PayID that has been
created for your Account;
(b) us refusing to create a PayID or any delay in a PayID being created for your Account;
(c) us locking or closing a PayID that has been created for your Account; or
(d) any failure or malfunction of the NPP (including the PayID service) or any of our systems or
procedures that use or connect with the NPP.
6.2 You indemnify us against, and will be liable to us for, any direct or indirect loss, damage, charge,
expense, fee or claim we may suffer or incur in respect of any PayID that is created for your Account,
any Misdirected Payments relating to such a PayID (except where the Misdirected Payment is caused
by our mistake or negligence and not by you) or your use or attempted use of a PayID. We may
debit any such loss, damage or cost to any Account you hold with us.
7. Duplicate PayIDs and PayID disputes
7.1 The PayID service does not support duplicate PayIDs. If you try to create or request that we create a
PayID for your Account which is identical to another PayID created in the PayID service it will be rejected
and we will advise you of this. You can contact us to discuss duplicate PayIDs on 1800 862 265.
7.2 If a PayID cannot be created for your Account because it has already been created for another
financial institution account by someone else, you can contact us and, if we are satisfied you own or
are authorised to use the PayID, we can lodge a dispute with the relevant financial institution on your
behalf to determine whether that financial institution should close the PayID. However, there is no
guarantee that the dispute will be resolved in your favour or result in you being able to create the
PayID for your Account (for example, if the other financial institution’s customer is also authorised to
use the PayID). We will promptly notify you of the outcome of the dispute.
By creating or requesting that we create your PayID you acknowledge that you authorise and
(a) us disclosing your personal information and other information to NPP Australia as necessary to
create the PayID including the PayID, PayID Name and Account details; and
(b) third parties, such as NPP Australia and other financial institutions that connect to or use the
NPP, collecting, storing, using and disclosing that information for the purposes of constructing
NPP payment messages, enabling payers to make NPP Payments to you, and to disclose the
PayID Name to payers for NPP Payment validation in accordance with the NPP regulations and
To the extent of any inconsistency between these Terms and the other terms and conditions that
apply to your relevant Account(s), these Terms prevail.
10. Changes to Terms & Conditions
We may change these terms and conditions at any time without your consent by giving you
We may give you notices in relation to your PayID in any way allowed by law and, where relevant, the
ePayments Code. Without limitation, you agree we may give you notices relating to your PayID:
(a) in any manner in which we can give you notices relating to the Account your PayID is created for;
(b) if you are registered for internet banking, electronically in internet banking.